Answers to the questions we get asked most.
How do I cancel my subscription?
In the app: Profile › Manage or cancel. You can also use your Apple or Google Play account settings. Do it at least 24 hours before the end of the period to avoid renewal. You keep access until the end of what you’ve paid for.
How do I get a refund?
Payments go through Apple or Google, so refunds are requested from them, through your App Store or Google Play account. We don’t have access to your payment details.
I got a new phone. How do I get my progress back?
Install Lovr and sign in with the same account: your progress is saved online. If your subscription doesn’t show up, tap Restore purchases on the plans screen.
The AI coach isn’t replying.
- You may have reached the monthly limit of messages: it resets on the 1st of the month.
- Too many messages at once: wait a minute.
- Check your connection: an unsent message can be sent again.
Can the coach be wrong?
Yes. It’s an artificial intelligence: its answers are suggestions, not certainties. It isn’t a substitute for a professional. If you’re going through a hard time, talk to a professional or contact your local emergency services.
How do I turn off reminders?
In the app: Profile › Notifications. You can also turn them off in your phone settings.
How do I download or delete my data?
In the app: Profile › My data, to export it or delete your account. Without the app, follow the Delete my account page.